Disclose and classify
Identify Linga as an AI assistant and classify the request using institution-approved intents.
For banks, insurers, lenders & fintech support teams
Turn every service call into a traceable case.
Linga provides a controlled front door for high-volume service operations: disclose, classify, acknowledge, create a case, and route the caller to a human-owned resolution.
Customer service · 06:24
Action ready“A card payment I do not recognise appeared this morning and I need help urgently.”
Suspected card fraud
ClassUnrecognised transaction
PriorityUrgent fraud route
CaseNG-483102 created
Authorised team connected
No PIN, OTP, or full card number requested by the AI.
24/7
Approved intake
Bounded flows for repeat service intents.
1
Case ID and transcript
A traceable record from first contact.
Human
Owns the resolution
AI routes; authorised staff decide.
The operating flow
Give every caller the right next step.
Create the evidence trail
Capture a bounded complaint or service brief, issue a reference, and preserve transcript and routing history.
Route to accountable staff
Escalate fraud and time-sensitive issues immediately while keeping decisions with authorised people.
What Linga handles
Consistent on the calls that repeat.
AI disclosure and consent flow
Approved service FAQs
Complaint classification
Case ID and acknowledgement
Fraud and emergency routing
Transcript and audit trail
Language-aware call handling
QA and outcome reporting
Hard boundaries
Approved by youWhat the agent will not do.
No PIN, OTP, password, or full card-number collection
No transfers, withdrawals, or account changes
No account disclosure before approved authentication
No credit decision, financial advice, or autonomous resolution
Start on the calls your team cannot reach.
Keep your people and your number. Run Linga on overflow or after hours, review the real calls together, and expand only when the outcome is proven.
14-day live pilot
Post-pilot pricing agreed before launch.