01
Answer
Use your existing number. Linga picks up overflow, after-hours, or every approved call flow.
Answers day and night, in English or German, and says it is not a person.
Customer operations, by phone
We answer the phone while your team works.
Linga picks up on your existing number at any hour. It asks the questions you would ask, then sends your team the caller's request in writing before they hang up.
Keep your number. Start with overflow or every call. English and German, with a clear human handoff.
Call in progress
Heating & plumbingCaller · 19:42
“The boiler stopped this evening and there is no hot water.”
Answer
Understand
Act
Handoff
Outcome
No hot water
PropertyFlat, SE15
SystemGas combi boiler
TimingTonight if possible
On-call callback requested
Job brief sent with urgency and contact details
Real call, real output
Hear the system work.
This recorded cargo call is one of Linga's original live playbooks. Listen to the agent gather the job, validate the number, and produce a structured outcome. The same operating pattern now powers broader service workflows.
Natural turn-taking
Required details captured
Number read back
No price invented
0:00 / 1:30
The lead ticket prints here when the call ends
Real call, recorded on a Linga demo line
From voice to outcome
It does not just take a message.
A natural voice is only the interface. The product is everything behind it: approved knowledge, business rules, actions, escalation, and a complete record your team can trust.
02
Understand
It follows your playbook, validates the details, and stays inside the knowledge you approve.
Sticks to what you approved. It never invents an answer.
03
Act
Create a job or case, trigger the next step, or route the call according to your business rules.
Books the job or opens the case, then tells the right people.
04
Handoff
When judgment is needed, a person gets the full story instead of making the caller start again.
Puts the caller through, or hands over a written note to ring back.
Start safely
Add capacity before you replace a workflow.
Start on overflow and after-hours calls. Prove the outcomes, tune the playbook, then expand only where the quality is visible. Callers can always reach a person when judgment is needed.
Recommended launch
Keep your team in control. Linga starts with after-hours, busy-line, and no-answer calls.
Playbooks that do work
The questions change by trade. The job sheet does not.
We choose markets where the phone carries volume, urgency, or high-value decisions. Each deployment gets a focused playbook, action rules, and success metric.
Urgent job intakeReady now
Heating & plumbing
“The boiler stopped this evening and there is no hot water.”
Explore home services01
Intent
No hot water
02
Action
On-call callback requested
Structured handoff
PropertyFlat, SE15
SystemGas combi boiler
TimingTonight if possible
Job brief sent with urgency and contact details
Make the value visible
Work out what your missed calls cost.
Linga's value is not a cheaper minute. It is the booked work, completed intake, and staff capacity created when the call receives the right next step.
Four questions about your phone
173 answered today67 go unanswered
What Linga could pick up
- Calls missed each month67
- Linga answers about 75% of them50
- Of those, 35% turn into work18 jobs
- At €250 a job€4,500
€4,151
left over each month, after paying Linga €349.
These are your numbers, not a promise from us. Move the sliders to match your own month. Once you are live, this is replaced by what your calls actually did.
Clear from setup to service
Start with one operation. Expand when it works.
Pay once for implementation, then begin the monthly service only when the tested operation goes live. Usage is visible throughout the billing period.
Implementation
From €499one time
We design, configure, test, and approve your first call operation before it goes live.
- Call-operation discovery and design
- Number or call-forwarding setup
- Approved knowledge, rules, and handoffs
- 20-scenario regression and live acceptance call
- Dashboard and notification setup
- 14 days of post-launch tuning
Managed service
€349per month
Run one approved inbound call operation with monitoring and managed revisions.
- 500 connected minutes
- One active inbound call operation
- One production number or forwarding destination
- Dashboard and outcome notifications
- Monitoring and managed revisions
- €0.59 per additional connected minute
Scale
Customscoped agreement
For higher volume, multiple sites or lines, integrations, security review, and service levels.
- Higher volume and concurrency
- Multiple sites, lines, or operations
- Custom integrations and retention
- Security review and measured SLA
Connected usage is total connected seconds divided by 60 and is aggregated across the monthly billing period. Individual calls are not rounded up.
Your first call operation
Bring us the call your team handles all day.
We map the intent, the rules, the action, and the human handoff. Then we build a live agent you can call before a real customer hears it.
15-minute call review. No mailing list. Nothing goes live without your approval.